LEARNING INTERVENTIONS
Today’s business cycle is fast moving and rapidly changing which is why we are constantly assessing our product to make sure we are keeping pace with your needs. All our programmes are relevant and researched to make sure we are delivering what a business and its people need.
RELATIONSHIP INTELLIGENCE FOR LEADERS AND TEAMS
Tailor-made workshops designed to support individuals and organisations in all aspects of Interpersonal Skills from Relationship Intelligence programmes using the SDI® tool to Assertiveness and Conflict Resolution techniques for new and experienced staff alike.
SALES AND TELESALES
Selling can be daunting when you’re new to it and even when you’re not! We deliver a range of sales and telesales programmes designed to support new and experienced salespeople in their roles so that they feel confident to make calls, attend meetings and make presentations using a proven 6-step process for Successful Sales through Service.
MANAGEMENT DEVELOPMENT
From coaching through to peer group events, action learning sets and experiential learning we work with our clients to provide help and support so that team leaders, performance coaches, senior leaders and specialists within organisations have the knowledge, tools and self-awareness to be the leaders needed in today’s fast-changing environment.
CUSTOMER SERVICE
Research shows that excellent service begins within organisations – when employees feel supported and receive good internal customer service, they are able to deliver excellent service to their external customers. We have developed a Coach’s Toolkit for Team Leaders and Managers to deliver bite-size sessions to their teams after training to keep the skills alive and further enable front line staff to work together with their colleagues throughout the organisation to ensure that everyone stays customer-focused in every aspect of service delivery.
CALL CENTRE MANAGEMENT
Many years’ experience of working in and with the Call Centre environment has enabled us to put together a range of workshops, programmes and coaching interventions to support team leaders, supervisors and managers at both strategic and operational levels.
TRAIN-THE-TRAINER
Whether you are new to training or an experienced facilitator our interactive workshops enable participants to be creative, flexible and innovative in their approach to training, consultancy and facilitation.
CORE SKILLS
Our team of specialist facilitators will develop workshops and training events in partnership with you, whether it’s Presentation Skills or Stress Management or Interviewing Skills and CV-writing, we will design an intervention around your needs to maximise engagement and transfer of learning back to the workplace.
“The main memory of the day was about you and your team - how you were all so patient, enthusiastic and how you gave them the confidence to face the ‘Peaks’ challenges.”
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