We were initially invited to design and deliver a Customer Experience programme for the Council and following the success of the pilot, it was delivered throughout the Council to both front office and support staff.
From the work we did with Ealing Borough Council, we were invited to design and deliver a Customer Care programme for the Borough’s new Riverside House Offices and following the success of the pilot, it was delivered throughout Greenwich Council.
Coastal Group started working with Trinity in 2016 and was asked to design an Employee Engagement programme covering self-awareness, relationship intelligence and conflict resolution.
Working in partnership with Purple Cloud Consultancy we have delivered a number of Customer Service solutions to the Tourist Industry in the South West.
Over the past five years, we have facilitated many Leadership and Teambuilding sessions for Yeovil District Hospital working with all staff from senior clinicians to front line catering teams.
Following a number of Leadership Development events with the Leadership Development Team at NHS Leadership Education South West, we were invited to facilitate the ‘Top Leaders Impact Team Event’.
In 2019 we designed and delivered Senior Leadership Team sessions at the Donna Louise Headquarters in Stoke followed by individual virtual 1-1 coaching for every member of the senior leadership team.
CGTC trained 400 network engineers for Cable and Wireless. The two-day customer service programme was delivered nationwide. The learning was commissioned to help manage the major changes taking place when merging with two major cable operators.
In 2017 the Teenage Cancer Trust ran a Leadership Intervention for their Senior Leadership Team using the SDI® tool. As a result of this they then asked us to embed the SDI® in their Leadership Programme for their whole Leadership team.
