We were initially invited to design and deliver a Customer Experience programme for the Council and following the success of the pilot, it was delivered throughout the Council to both front office and support staff.
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From the work we did with Ealing Borough Council, we were invited to design and deliver a Customer Care programme for the Borough’s new Riverside House Offices and following the success of the pilot, it was delivered throughout Greenwich Council.
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Coastal Group started working with Trinity in 2016 and was asked to design an Employee Engagement programme covering self-awareness, relationship intelligence and conflict resolution.
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Working in partnership with Purple Cloud Consultancy we have delivered a number of Customer Service solutions to the Tourist Industry in the South West.
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Over the past five years, we have facilitated many Leadership and Teambuilding sessions for Yeovil District Hospital working with all staff from senior clinicians to front line catering teams.
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Following a number of Leadership Development events with the Leadership Development Team at NHS Leadership Education South West, we were invited to facilitate the ‘Top Leaders Impact Team Event’.
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In 2019 we designed and delivered Senior Leadership Team sessions at the Donna Louise Headquarters in Stoke followed by individual virtual 1-1 coaching for every member of the senior leadership team.
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CGTC trained 400 network engineers for Cable and Wireless. The two-day customer service programme was delivered nationwide. The learning was commissioned to help manage the major changes taking place when merging with two major cable operators.
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In 2017 the Teenage Cancer Trust ran a Leadership Intervention for their Senior Leadership Team using the SDI® tool. As a result of this they then asked us to embed the SDI® in their Leadership Programme for their whole Leadership team.
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